Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle Neverland Events to cancel the tickets without prior notification, refund, compensation or liability.
In addition to the ticket price your order may require payment of a booking fee per order, a transaction fees per order and/or other supplementary fees which may apply to the event. Those fees are not refundable except as set out in paragraphs 3, 4, 6 and 16, below.
To prevent fraud and protect Neverland Events and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets
You must inform Neverland Events from any change regarding email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.
An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
The event will be photographed, filmed or recorded. Buying a ticket affirms your consent to the filming, photos and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend the festival, please contact Neverland Events.
Delivery and collection
Tickets may be despatched to you electronically or by post (including secure, registered, recorded and regular post) or made available for collection at the venue door sale. For despatch arrangements for tickets purchased as part of a package with coach travel services.
Tickets will be e-mailed to your given e-mail address. If you did not receive them, the possibility is that spam filter didn’t allow it into your inbox. If otherwise please contact Neverland Events.
For tickets delivered by post, if you have provided an email address you will receive an email confirming your order. We cannot usually specify the dates on which you will receive tickets. If you do not inform us of the non-receipt of tickets within a reasonable time (in any event at least 72 hours before the event) we will have no liability to you.
If tickets sent by post are returned to us marked “addressee gone away”, “addressee unknown” or similar words indicating that you do not reside at the address, your order may be cancelled and the ticket price and any supplementary charges (but not the booking fee or transaction fee) refunded, or your order may be made available for collection at the box office.
Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.
Cancellation Rights and Refunds
Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. This is subject to any rights you may have pursuant to Ticket Plan Protection purchased when you bought the tickets.
If the event takes place but you do not receive the tickets you have purchased for any of following reasons you should contact Neverland Events with your payment details. Neverland Events will sent the tickets again to the given e-mail address. Depending on the situation. If the tickets have been sent/mailed to an address different to the one you specified and you tell us within a reasonable period, but replacement tickets are not provided; or your tickets are not despatched and no arrangements are made for the tickets to be available, please contact Neverland Events.
No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.
Cancellation, change or postponement of an event
Decisions to change or cancel events are the responsibility of Neverland Events. Neverland Events cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, tickets and any other related goods or services or other compensation.
You should always check that an event is going ahead at the scheduled date, time and venue.
If Neverland Events cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this. This will usually be communicated on the website, social media and/or direct mail. If so, Neverland will not provide a refund.
If an event is rescheduled, changed or moved, Neverland Events will usually give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled by Neverland Events you will not gain any refund. Please also note that the Transaction Fees are not refundable in these circumstances.
. If for any reason you are entitled to a refund, in most cases you must return any tickets you have: follow the refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you. tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified (e-mail) address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.
Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later.
No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event.
Attending an event
Neverland Events has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft any personal property at an event).
Admission to an event is at all times subject to any terms, conditions or rules of Neverland Events and the venue operator. If you breach those terms, conditions or rules then the Neverland Events or venue operator may refuse admission or require you or other ticket holders to leave the venue.
Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or Neverland Events will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behavior, or carry offensive weapons or illegal or prohibited substances or make unauthorized audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.
Neverland Events will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc. Information on where you can find full details of relevant terms, conditions or rules will be available at the website from Neverland.
When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate.
Neverland Events may share your personal information with venue operators, coach operators and others as necessary only for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law.
Neverland Events will share your information with 3rd parties only if you have given consent for us to do so. These 3rd parties may use your information to contact you with regards to the specific event or other relevant events you may be interested in, based on your purchase history.
We will always respect your privacy and any personal communication between you and ourselves. We will always comply with Dutch data protection legalization.
Neverland Events cannot be liable in any way for the acts or omissions of others (including venue operators). However, Neverland Events does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
These terms and conditions do not create any rights or obligations enforceable by or against anyone other than Neverland Events. Neverland Events has direct rights and obligations under these terms and conditions.
If you want to have a insight regarding your personal data, you should request this in a registered letter to Neverland Events.
The purchase by you of tickets and these terms and conditions (and any contractual or noncontractual matters arising in relation to these terms and conditions) are governed by Dutch law and any disputes arising out of any transaction between you and Neverland Events are subject to the exclusive jurisdiction of the Dutch Courts.